Deep Cleaning Terms and Conditions for UK Customers
These Terms and Conditions govern the provision of deep cleaning services to customers within our UK service areas. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all domestic and commercial deep cleaning services unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business or organisation that books or receives deep cleaning services.
Company means the cleaning service provider supplying the deep cleaning services.
Services means any deep cleaning or associated services that the Company agrees to provide to the Customer.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Company and the Customer, formed upon confirmation of a booking and governed by these Terms and Conditions.
2. Scope of Services
The Company provides deep cleaning services tailored for residential and commercial premises within designated UK service areas. The exact scope of work for each booking will be agreed at the time of quotation and confirmed in the booking details. Typical deep cleaning tasks may include intensive kitchen and bathroom cleaning, appliance cleaning, internal window cleaning, dusting, vacuuming and mopping of accessible areas, and other tasks as agreed.
The Company will perform the Services with reasonable skill and care, using suitable cleaning products and equipment. However, the Company does not guarantee the removal of all stains, mould, limescale or other heavy soiling where it is not reasonably possible despite the use of professional techniques and products.
3. Booking Process
All bookings for deep cleaning services must be made directly with the Company. A booking is not confirmed until the Customer receives explicit confirmation from the Company, which may be provided in writing or via an agreed communication method.
During the booking process, the Customer must provide accurate information about the Premises and the required Services, including property size, number of rooms, current condition, parking arrangements and any access restrictions. The Company reserves the right to revise the quotation or refuse the booking if the information supplied is incomplete or inaccurate.
The Company may conduct an assessment, either in person or remotely, before confirming a final quotation. Any estimated duration provided for the Services is for guidance only and may vary depending on the actual condition of the Premises on the day of service.
4. Access and Customer Responsibilities
The Customer is responsible for providing safe and timely access to the Premises at the agreed start time. If keys or access codes are provided, the Customer confirms they have the right to grant access and that such access does not breach any tenancy, lease or other agreement.
The Customer must ensure that electricity, running water, adequate lighting and, where necessary, heating are available during the service. The Company reserves the right to cancel or postpone the Services, and to charge a reasonable fee, if such utilities are not available or if the Premises are deemed unsafe for work.
Personal belongings, valuables and fragile items should be safely stored away prior to the start of the deep cleaning service. The Customer should inform the Company of any items or surfaces that require special care or that may be particularly delicate, including antique furniture, special finishes, or items of sentimental value.
5. Pricing and Quotations
Prices for deep cleaning services are usually provided as a fixed fee based on the information supplied by the Customer. In some cases, work may be charged on an hourly basis, which will be clearly communicated in advance.
All quotations are valid for a limited period, which will be stated at the time the quotation is given. Quotations are based on normal working conditions and reasonable levels of dirt and soiling. If the condition of the Premises is substantially worse than described, the Company may either revise the price, adjust the scope of work, or terminate the service and charge a call-out fee.
The Customer is responsible for any additional charges incurred due to inaccurate information, changes to the scope of work, extended time on site requested by the Customer, or parking and congestion charges where free or suitable parking is not available.
6. Payments
Payment terms will be specified at the time of booking. The Company may require a deposit to secure the booking, with the balance due on or before the day of the service, or within a specified credit period for approved commercial Customers.
Accepted payment methods will be communicated to the Customer and may include card payments, bank transfers or other cashless methods. Cash payments may be declined at the Company’s discretion. All payments must be made in full without deduction, set-off or counterclaim.
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend or cancel any further services until payment has been made in full. For ongoing or repeat services, late or non-payment may result in the termination of the Agreement.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a deep cleaning booking by providing prior notice. The minimum notice period and any applicable charges will be specified at the time of booking. In general, cancellations or rescheduling requests made with insufficient notice may incur a cancellation fee, which may be up to the full service price, depending on the circumstances.
If the cleaning team arrives at the Premises and is unable to gain access, or if the Customer cancels on arrival or after work has commenced, the full service fee may be charged to cover time, travel and lost opportunity costs.
The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, including severe weather, staff illness, equipment failure, safety concerns, or events beyond the Company’s reasonable control. In such cases, the Company will offer an alternative date or a refund of any payment made for the affected service, but will not be liable for any indirect losses or consequential costs incurred by the Customer.
8. Customer Satisfaction and Complaints
The Company aims to deliver a high standard of deep cleaning service. If the Customer is dissatisfied with any aspect of the work, they should inform the Company as soon as reasonably possible, and in any event within a short period after completion of the service.
Where a complaint is justified and relates to the quality of the cleaning, the Company may offer to return and re-clean the specific areas of concern, provided that the Customer allows the Company access to the Premises. Any re-clean will be arranged at a mutually convenient time and will be limited to the disputed areas only.
The Company’s liability in respect of any complaint will be limited as set out in the liability section of these Terms and Conditions.
9. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. However, the Company’s total liability to the Customer, whether in contract, tort or otherwise, arising out of or in connection with the Services, shall not exceed the total amount paid or payable for the specific service giving rise to the claim.
The Company will not be liable for any pre-existing damage, wear and tear, deterioration, or defects in the Premises or any items within it. This includes, but is not limited to, faded surfaces, loose fittings, brittle materials, or any damage that occurs as a result of poor installation, weak structures, or the use of incompatible cleaning products applied by third parties in the past.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment, arising out of the performance or non-performance of the Services.
The Customer is responsible for ensuring that any paint, sealant, grout, flooring, worktops, fixtures, and fittings are suitable to be cleaned using standard professional cleaning methods. The Company will not be liable for damage arising where surfaces are not adequately sealed or are inherently unsuitable for cleaning.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
10. Property Damage and Breakages
Where accidental damage to property or items occurs that is directly caused by the Company while providing the Services, the Customer must notify the Company as soon as reasonably practicable, providing all relevant information and evidence.
The Company may at its discretion repair the damage, pay for the reasonable cost of repair, or replace the damaged item, subject to fair wear and tear and depreciation. Any claim for damage must be raised within a reasonable time after the service, and before any repair or replacement is undertaken by the Customer or a third party.
11. Health, Safety and Environmental Standards
The Company will comply with applicable health and safety obligations while working at the Premises. The Customer agrees not to request any services that may place the cleaning operatives at risk, including work at unsafe heights or tasks that require specialist equipment or training not provided.
The Customer must inform the Company of any hazards at the Premises, including broken fixtures, exposed wiring, slippery surfaces, hazardous substances, or the presence of pests. The Company may suspend or cancel the service if it considers the working conditions to be unsafe.
The Company endeavours to use cleaning methods and products that are effective and mindful of environmental considerations, while meeting the specific needs of deep cleaning tasks.
12. Waste Handling and Compliance with Regulations
During the deep cleaning service, the Company may generate waste, including general household waste, dust, debris, packaging and other non-hazardous materials. The Company will handle such waste in accordance with applicable UK waste management laws and guidance.
Unless otherwise agreed, any waste that cannot be disposed of using standard domestic or on-site facilities, such as large volumes of rubbish, bulky items, or specific controlled waste, will remain the responsibility of the Customer or may be subject to an additional charge for removal and lawful disposal.
The Company will not remove or dispose of hazardous waste, including but not limited to asbestos, clinical waste, certain chemicals, or materials requiring specialist handling or licences. The Customer is responsible for arranging appropriate removal of such waste with a licensed contractor before or after the deep cleaning service.
The Customer must not request the Company to dispose of waste in an unlawful manner, such as fly-tipping or depositing waste where it is not permitted. The Company reserves the right to refuse any instruction that would breach environmental or waste management regulations.
13. Insurance
The Company maintains appropriate insurance cover in connection with the provision of deep cleaning services. Details of insurance cover may be made available to the Customer on request. The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.
14. Force Majeure
The Company will not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include extreme weather, national or local emergencies, transport disruptions, power failures, or other events that prevent or significantly hinder the delivery of the Services.
15. Data Protection and Confidentiality
The Company will handle any personal information supplied by the Customer in accordance with applicable data protection laws. Personal data will be used primarily for managing bookings, providing the Services, handling payments, and addressing enquiries or complaints.
The Company and its staff will treat information relating to the Customer and the Premises as confidential and will not disclose it to third parties except where necessary for the performance of the Services, where required by law, or where the Customer has given consent.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to new bookings made after that date. The Terms and Conditions applicable to a particular booking are those in force at the time the booking is confirmed, unless otherwise agreed.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided under them.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and agreed service description, constitute the entire agreement between the Company and the Customer in relation to the provision of deep cleaning services. They supersede all prior discussions, correspondence, quotations, or understandings between the parties relating to the Services.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall not be affected, and the Terms and Conditions shall be construed as if the invalid or unenforceable part had not been included.